You can cancel any purchase. Whether you get a full, partial or no refund depends on the product and how much of it you have used, as set out below. Approved refunds reach your original payment method within 7 working days of approval.
1. Refund at a glance
| Product | Full refund if | Partial refund | No refund |
|---|---|---|---|
| Self-paced course | You cancel within 7 days of purchase and have completed less than 20% of the content and have not downloaded a certificate | — | After 7 days, or once 20% is completed or a certificate is issued |
| Live cohort | You cancel at least 7 days before the batch starts | Option A (recommended): cancel after the batch starts → refund of the fee for sessions not yet held, less the value of any third-party voucher or kit already issued. Option B: cancel within the first 2 sessions or 14 days → 50% refund | Option B only: after the first 2 sessions or 14 days |
| Subscription — monthly | You cancel within 48 hours of the first charge and have used less than 10% of included content | — | Later months: cancel anytime to stop future charges; the current month is not refunded |
| Subscription — annual | You cancel within 7 days of the charge | After 7 days: refund for the unused full months remaining | — |
| Bundle | Same as self-paced, measured across the whole bundle | — | As for self-paced |
| Third-party exam voucher / software licence / kit | Not yet issued to you | — | Once issued or shipped (a damaged or wrong kit is replaced) |
| Corporate / B2B purchase | As per the corporate agreement | As per the corporate agreement | As per the corporate agreement |
2. You always get a full refund if
- we cancel the course or batch and you do not want a transfer;
- we postpone a batch by more than 30 days and you do not accept the new date;
- we materially change the course content, schedule or format promised on the course page;
- you were charged twice or charged the wrong amount (the excess is refunded);
- a technical problem on our side stops you accessing the course and we cannot fix it within 30 days of your report; or
- the course was materially not as described on the course page.
3. When we may refuse a refund
We may refuse or reduce a refund only where the table above says so, or where we find, after giving you a chance to explain, that you have pirated or shared course content, shared your account, or repeatedly bought and refunded courses to access content without paying.
4. How to request a refund
- Go to Dashboard → Orders → Request refund, or email info@legaleva.com with your order ID.
- We acknowledge your request within 48 hours.
- We decide within 5 working days and tell you the amount and reason.
- If approved, the money is sent to your original payment method within 7 working days. Your bank may take a few additional days to show it.
5. Payment-method details
- UPI, cards, net banking, wallets: refunded to the same source, as required by RBI rules for payment aggregators.
- EMI through a lender: we refund the lender and request closure of the loan. Any interest or fee the lender charged under a no-cost EMI offer is refunded by us; other lender charges are governed by your agreement with the lender.
- Bank transfer: refunded to the same account after verification.
- International cards: refunded in INR; any exchange-rate difference or foreign-transaction fee charged by your bank is outside our control.
6. GST and credit notes
When we refund, we issue a GST credit note for the refunded amount, and the GST portion is included in your refund.
7. No cancellation charges
We do not charge any fee for cancelling a purchase. If any processing fee is ever retained, we will pay you the same amount if we cancel your purchase unilaterally.
8. Failed and pending payments
If money is debited but your order is not confirmed, the amount is auto-reversed within the turnaround time set by RBI. If it is not, contact us with the transaction reference and we will chase it with the payment aggregator.
9. Chargebacks
Please contact us before raising a chargeback with your bank. Most issues are resolved faster directly. If a chargeback is raised, we will respond to your bank with the order records.
10. Disputes
If you disagree with a refund decision, escalate to our Grievance Officer as set out in the Grievance Redressal Policy.