Every complaint gets a reference number and a copy of the complaint as we recorded it. We acknowledge consumer complaints within 48 hours and resolve them within one month; shorter timelines apply to complaints about content, set out below.
1. Grievance Officer
| Detail | Information |
|---|---|
| Name and designation | KALVIN, Business Relationship Manager |
| Address | S-193, Haware Fantasia Business Park, Sector-30A, Vashi, Navi Mumbai, Thane (MH) 400703 |
| info@legaleva.com | |
| Landline / mobile | +91-22-6834 0545 |
| Hours | Monday–Saturday, 10:00–18:00 IST |
The Grievance Officer is an employee of UNI Fintech Private Ltd. resident in India.
2. How to complain
Use any channel: the Help Centre form, Dashboard → Support, email to info@legaleva.com, phone, or post to the address above. Please include your name, registered email or mobile, order ID (if any), what happened, what you want us to do, and any screenshots.
3. Our timelines
| Type of complaint | Acknowledge | Resolve |
|---|---|---|
| Consumer complaint about a purchase, refund, course quality, billing or service | Within 48 hours, with a copy of your complaint as recorded | Within 1 month of receipt |
| Complaint about content or conduct on the Platform (posts, chats, uploads) or a breach of the Terms of Use | Within 24 hours | Within 7 days |
| Request to remove unlawful content | Within 24 hours | Action within 36 hours |
| Content showing a person’s private area, nudity or a sexual act, or an impersonation including morphed or synthetic images | Immediately | Removed or disabled within 2 hours |
| Privacy request (access, correction, erasure, withdrawal of consent, nomination) | Within 48 hours | Within 30 days, and in any case within the period allowed by the DPDP Rules |
| Accessibility barrier | Within 48 hours | Workaround within 5 working days; fix scheduled and communicated |
4. Escalation
- Level 1 — Support team. Most issues are solved here.
- Level 2 — Grievance Officer. If you are not satisfied with Level 1, or at any time, write to the Grievance Officer.
- External options, if you remain unsatisfied:
- National Consumer Helpline: 1915 or consumerhelpline.gov.in (we are a convergence partner, so your complaint reaches us directly);
- the District, State or National Consumer Commission, including online filing through the e-Jagriti portal;
- for decisions on user content: the Grievance Appellate Committee under the IT Rules, within 30 days of our decision;
- for privacy complaints: the Data Protection Board of India, after using our process;
- for cyber fraud: 1930 or cybercrime.gov.in.
5. Fair handling
We review each complaint on its facts, give reasons for our decision, and never penalise you for complaining. Complaint records are kept confidential and retained for 3 years.